Refund policy

✅ Mint Condition Guarantee

All items are inspected before dispatch and packed securely to help ensure they arrive in mint or near-mint condition, unless otherwise stated.

If your item arrives damaged in transit or not as described, we’ve got you covered.

🔄 Returns Eligibility

You may request a return or refund if:

  • Your item arrives damaged

  • You receive the wrong item

  • The item is not in the condition described on the product page

To be eligible:

  • You must contact us within 14 days of delivery

  • The item must be unused and returned in its original packaging

  • All returns must be approved before being sent back

📦 Collector-Specific Conditions

Because Funko Pops are collectibles:

  • Minor factory imperfections (e.g. slight paint variations or small manufacturing marks) are considered normal and are not classed as damage

  • Box condition is subjective — we aim for collector-grade, but tiny shelf wear may occur unless stated as perfect or graded

  • Any known box flaws will always be clearly noted in the product listing

🚫 Non-Returnable Items

We do not accept free returns for:

  • Change of mind

  • Items damaged after delivery

  • Items returned without prior approval

💸 Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–7 business days

🚚 Return Shipping

  • If your return is due to our error — including a damaged item, incorrect item, or an item not as described — we will provide free return postage and issue a full refund, including the original shipping cost.

  • If a return is approved for change of mind or other non-fault reasons, the buyer is responsible for return shipping. If we arrange the return postage on your behalf, the cost of return postage will be deducted from the final refund.

  • All returns must be approved before being sent back, and items must be returned in their original condition and packaging.

📸 Damaged Items

If your item arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos of:

    • The damage

    • The shipping box

    • The packaging

  3. Do not dispose of the packaging until your claim is resolved

📬 How to Start a Return

Please contact us at:

Email: pluzoltd@gmail.com
Include:

  • Order number

  • Reason for return

  • Photos (if applicable)

We’ll get back to you as quickly as possible.

🛡️ Our Promise

We’re collectors too. If something isn’t right, we’ll always aim for a fair and collector-friendly resolution.